Terms of Services

1. Use of the KnuGroup Sites.
The KnuGroup Sites contain links to other Web sites, resources and advertisers. KnuGroup is not responsible for the availability of these external sites nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external sites. Under no circumstances shall KnuGroup be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site. You should direct any concerns to such external site’s administrator or webmaster.

2. Disclaimer of Warranty; Limitation of Liability
KnuGroup neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the KnuGroup sites, nor for any offensive, defamatory or obscene posting made by. Under no circumstances will KnuGroup be liable for any loss or damage caused by your reliance on information obtained through the content on the KnuGroup sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the KnuGroup sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.

3. Indemnification.
You agree to defend, indemnify and hold harmless KnuGroup, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use by you of the KnuGroup Sites, including claims by other users of your equipment, access, products or membership.

4. Shipping.
Our standard ground shipping takes from 5 to 10 business days within the continental United States. For international orders, we ship via Federal Express. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason.

5. Sales and Distribution.
Distributor will not sell any KnuGroup product on eBay, Amazon, any of their affiliate’s websites or any other auction website or online marketplace. Prices do not include and are net of any foreign or domestic governmental taxes or charges of any kind that may be applicable to the sale, licensing, marketing or distribution of the products. Distributor understands and acknowledges that all sales are final and that they are not entitled to return any product for a refund. KnuGroup will not be responsible for any delays or lack of delivery due to customs clearance issues.

6. Cancellation Policy.
Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

7. 90 Day Return Policy:
KnuGroup takes pride in providing superior quality products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase date. If you purchase your merchandise through a “Buy Two, Get One Free” or similar offer, ALL items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase.

Your complete satisfaction is our ultimate goal. You may return any item shipped by KnuGroup, keeping the following in mind:

You should return the item to us within 90 days of your purchase date.
We do not accept items back that have been opened or used. Opened Items are Non Refundable.
Shipping and Handling Fees are Non Refundable.

Requests must be made online and submitted with your order information and explanation of the why
you wish to return the product. Please do not call for an RMA. If you return your product without a RMA number you will not be refunded. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 90 day period. KnuGroup reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a credit to your card or refund check will be issued and an e-mail confirmation will be sent within 30 days.